Vestil Steel Folding Mezzanine Ladder 108" 350 lb Capacity - LAD-FM-108

You can typically expect your items to arrive within 5-10 business days.

Effective Date: September 8, 2026

1. Overview (Quick Reference)

• Return Window: 30 days from delivery
• Product Condition Accepted: New (unused, undamaged, original packaging, tags and labels attached) for change-of-mind returns; any condition for defective or damaged items
• Return Method: By mail using USPS, UPS, or FedEx
• Return Shipping Cost: Customer pays for change-of-mind returns; Prime Source Industrial covers defective, damaged, or incorrect items
• Restocking Fee: 25% for change-of-mind returns; 0% for defective, damaged, or incorrect items
• Refund Processing Time: 7 days after we receive and inspect the returned item
• Refund Method: Original payment method
• Exchanges: Accepted for defective, damaged, or incorrect items

2. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Prime Source Industrial website located at primesourceindustrial.com ("Website") and shipped to customers within the contiguous United States. Prime Source Industrial is operated by THE-AR-GROUP DISTRIBUTION LLC.

3. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@primesourceindustrial.com

Phone: +1 844-401-9252

Address: 6545 Market Avenue North, Suite 100, North Canton, OH 44721, United States

Hours: Monday to Friday, 9 AM to 5 PM EST

4. Return Eligibility

Customers in the United States have the right to return the product within a 30-day window of receipt, subject to the conditions outlined below. We accept returns for both defective and non-defective products.

4.1 Conditions for Return

• For Non-Defective Returns (Change of Mind): The product must be new, unused, undamaged, and in the same condition that you received it. It must be in the original packaging, with all labels and tags attached.
• For Defective or Damaged Returns: Items are accepted regardless of condition. Please provide photos or videos as documentation of the defect or damage.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Most items are eligible for return under this policy. However, certain custom-configured, special-order, or made-to-order industrial items may not be eligible for return or cancellation. Any such item will be clearly identified as non-returnable on its product page before purchase.

5. Return Process

5.1 Initiating a Return. Contact Customer Service: Email us at support@primesourceindustrial.com or call +1 844-401-9252 within 30 days of receiving your order. Provide your order number and a detailed reason for the return. Return Authorization: After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number. Please note that change-of-mind returns are subject to a 25% restocking fee, which will be deducted from your refund.

5.2 Preparing Your Return. Package the Item Safely: Securely pack the item in its original packaging, ensuring all accessories, manuals, and free gifts are included. Include Documentation: Include the return authorization form and any necessary supporting documents or images. Return Label: For change-of-mind returns, you will need to download and print your own return label. Providing and paying for the return label is the customer's responsibility. For defective, damaged, or incorrect items, Prime Source Industrial will provide a prepaid return shipping label.

5.3 Shipping the Return. Method: Return by mail using USPS, UPS, or FedEx. Use a trackable shipping method to ensure your package arrives safely. Return Window: Ship the item within 7 days after receiving the return authorization.

6. Return Shipping Costs and Fees

• Return Shipping Costs (Change of Mind): The customer is responsible for return shipping costs.
• Return Shipping Costs (Defective, Damaged, or Incorrect Items): Prime Source Industrial covers return shipping costs.
• Restocking Fees: A 25% restocking fee applies to change-of-mind returns. No restocking fee (0%) applies to defective or damaged goods.

7. Specific Return and Refund Conditions

7.1 Returns Due to Change of Mind (Non-Defective Products). Eligibility: Items must be new, unused, undamaged, and in original packaging. Return request must be made within 30 days of receipt. Refund: A refund will be issued to the original payment method, minus a 25% restocking fee. Return shipping is the customer's responsibility.

7.2 Defective or Damaged Goods. Notification: Contact us within 30 days of receiving the item. Documentation: Provide photos or videos of the defect or damage. Resolution: We will offer a replacement or a full refund, including return shipping. No restocking fee (0%) applies for defective or damaged goods.

7.3 Incorrect Product Received. Notification: Inform us immediately upon receipt. Inspect the shipment and do not accept damaged or incorrect products. Resolution: We will arrange for the incorrect item to be returned and ensure you receive the correct product.

7.4 Product Never Arrived. Notification: Contact us if your product does not arrive within the estimated delivery time of 5-10 business days stated in our Shipping Policy. Resolution: We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.

7.5 Order Cancellation. Before Shipment: You can cancel your order for a full refund if it has not yet been shipped. After Shipment: If the order has already been shipped, please follow the Return and Refund Policy once received. Note that a 25% restocking fee applies.

8. Refunds

8.1 Refund Conditions. Approval: Refunds are issued after we receive and inspect the returned item. Notification: We will notify you via email regarding the approval or rejection of your refund. Condition: Items must meet the return eligibility criteria outlined in Section 4.

8.2 Refund Processing. Method: Refunds will be processed to the original payment method used at the time of purchase. Processing Time: After receiving and inspecting the returned item, the refund processing time is 7 days. It may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds. Partial refunds may be granted in certain situations: Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error. Late Returns: Items returned more than 30 days after delivery.

9. Exchanges

We accept exchanges. We replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at support@primesourceindustrial.com.

10. Non-Returnable Items

Most items are eligible for return under this policy. However, certain custom-configured, special-order, or made-to-order industrial items may not be eligible for return or cancellation. Any such item will be clearly identified as non-returnable on its product page before purchase.

11. Timelines

• Return Window: Returns must be reported within 30 days of receiving the product.
• Return Shipping Window: Ship within 7 days of receiving your return authorization.
• Refund Processing Time: 7 days after receiving and inspecting the returned item.

12. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

13. Questions and Support

THE-AR-GROUP DISTRIBUTION LLC (dba Prime Source Industrial)

Phone: +1 844-401-9252

Email: support@primesourceindustrial.com

Business Hours: Monday to Friday, 9 AM to 5 PM EST

Address: 6545 Market Avenue North, Suite 100, North Canton, OH 44721, United States

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.