Cancellation Policy
Effective Date: September 8, 2026
If you've changed your mind and want to cancel your order, we're here to make the cancellation process as hassle-free as possible.
Cancellation Window
To cancel your order, please contact us as soon as possible. We will cancel your order before it is shipped out, provided it has not already entered the fulfillment process. Cancellations made before shipment are free of charge — no cancellation fee applies. Please note that certain custom-configured, special-order, or made-to-order industrial items may not be eligible for cancellation; any such item will be clearly identified on its product page before purchase.
After Shipment
If it is too late and your order has already been shipped, we are unable to cancel. Please contact us, and we can arrange a return for you through our Return and Refund Policy. Please note that a 25% restocking fee applies to change-of-mind cancellations after shipment, and return shipping is the customer's responsibility.
How to Request a Cancellation
To request an order cancellation, please contact us immediately:
Email: support@primesourceindustrial.com
Phone: +1 844-401-9252
Provide your order number and request for cancellation. We will confirm the cancellation status via email.
Contact Us
THE-AR-GROUP DISTRIBUTION LLC (dba Prime Source Industrial)
Phone: +1 844-401-9252
Email: support@primesourceindustrial.com
Business Hours: Monday to Friday, 9 AM to 5 PM EST
Address: 6545 Market Avenue North, Suite 100, North Canton, OH 44721, United States