Terms & Conditions

At Prime Source Industrial, we strive to make purchasing industrial equipment simple, secure, and transparent. By placing an order through our website, you agree to the following Billing Terms & Conditions.

Payment Methods

We currently accept:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Google Pay

• Shop Pay

Payment is collected at the time of checkout unless otherwise agreed upon in writing.

Pricing & Taxes

All prices are listed in U.S. Dollars (USD) and are subject to change without notice.

Applicable sales taxes and other required charges will be calculated at checkout where required by law. Customers claiming tax-exempt status must provide valid exemption documentation prior to placing an order.

Order Verification

To protect our customers and prevent fraudulent transactions, Prime Source Industrial may verify billing, shipping, and payment information before processing an order.

We reserve the right to cancel, refuse, or place orders on hold if information cannot be verified or if suspicious activity is detected.

Invoices

An order confirmation and invoice will be sent electronically to the email address provided during checkout.

Customers are responsible for ensuring all billing, shipping, and contact information is accurate and up to date.

Payment Security

Your security is important to us.

• All transactions are encrypted using Secure Socket Layer (SSL) technology.

• Payments are processed through secure payment providers.

• Prime Source Industrial does not store credit card information on its servers.

You can verify a secure connection by looking for the lock icon in your browser.

Billing Errors & Disputes

If you believe you have been charged incorrectly, please contact us within 14 days of the transaction date.

We will promptly investigate any billing concerns and correct verified billing errors, including issuing refunds or credits when appropriate.

Refunds

Refunds are governed by our Return & Refund Policy.

Approved refunds will be issued to the original payment method and are typically processed within 7 business days after approval. Financial institutions may require additional time to post refunds to your account.

Chargebacks

If you have a concern regarding your order, we encourage you to contact us before initiating a chargeback with your payment provider.

Fraudulent chargebacks or chargebacks filed without first attempting to resolve the issue with Prime Source Industrial may be contested with supporting order, shipping, delivery, and communication records.

Changes to These Terms

Prime Source Industrial reserves the right to update these Billing Terms & Conditions at any time. Updated terms become effective upon posting to our website.

Contact Us

Prime Source Industrial

Email: support@primesourceindustrial.com

Phone: +1 (844) 401-9252

Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST

By placing an order on our website, you acknowledge that you have read and agree to these Billing Terms & Conditions.