Warranty Policy
Prime Source Industrial stands behind every product we sell.
All products sold by Prime Source Industrial carry the manufacturer's original warranty when applicable. Warranty documentation is included with the product or available upon request. Contact us at support@primesourceindustrial.com for warranty assistance.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive. If the product is visibly damaged, do not accept delivery. If you notice any damage to the box, make note of it when signing for delivery. If you're unable to open the package during delivery but suspect damage, write "suspect damage" on the delivery receipt. If your item(s) do arrive damaged, please send photos to support@primesourceindustrial.com and we will process a replacement or refund within seven (7) days after inspection.
How to File a Warranty Claim
- Email support@primesourceindustrial.com with your order number, product model, and description of the issue.
- Provide photos or video of the defect if requested.
- We will coordinate a resolution: replacement parts, full product replacement, or manufacturer service.
Questions? Reach us at support@primesourceindustrial.com or +1 844-401-9252.