FAQ Page

Are you an authorized reseller?

Yes. Prime Source Industrial is an authorized reseller for every brand we carry. Every product we sell is brand-new, genuine, factory-sealed, and fully backed by the manufacturer's warranty. We are not a third-party reseller of used or gray-market goods. We work with authorized distributors for every brand in our catalog.

Do your products come with a warranty?

Yes. Every product is covered by the manufacturer's warranty, and the specific coverage is listed at the bottom of each product page. As a general guide: Triumph tire and wheel service equipment and rolling bridge jacks carry a 1-year parts warranty, Triumph vehicle lifts carry a 1-year parts warranty plus a 1-year structural warranty, and EMAX, Vestil, and SHINING 3D products carry their own manufacturer warranties as stated on each listing. To start a claim, contact us at support@primesourceindustrial.com or +1 844 401-9252 and we will coordinate directly with the manufacturer.

Are your products new or refurbished?

All products sold by Prime Source Industrial are brand-new and genuine. We do not sell used, refurbished, open-box, or reconditioned equipment.

What if my equipment arrives damaged?

Please inspect your order at the time of delivery. If you notice any shipping damage, note it on the delivery receipt and contact us within 48 hours at support@primesourceindustrial.com with photos so we can arrange a replacement or repair. Please see our Return and Refund Policy for full details.

Do you offer freight shipping for large equipment?

Yes. Large and heavy items such as air compressors, vehicle lifts, tire changers, and lift tables ship via freight carrier. Freight deliveries are typically curbside, and the carrier will contact you to schedule a delivery appointment. You can expect delivery within 5–10 business days from the date of shipment.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information. You can also track your order anytime on our Track Your Order page.

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary by product and carrier, but you can generally expect to receive your order within 5–10 business days from the date of shipment. If a longer delivery time is anticipated for a specific product, it will be noted on the product page.

What payment methods do you accept?

We accept a wide range of payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club) and digital wallets like Apple Pay, Google Pay, Shop Pay, Shop Pay Installments, and PayPal. ACH Direct Debit is available for business orders of $5,000 or more. Contact us at support@primesourceindustrial.com to arrange ACH payment prior to placing your order.

What is your return policy?

We offer a 30-Day Return Policy on select items. A 25% restocking fee may apply to change-of-mind returns, along with return shipping costs. Some industrial items are not eligible for returns or cancellations, and this will be specifically stated in the product description. For full details, please refer to our Return and Refund Policy.

Can I cancel my order?

Orders can be canceled for a full refund before they have been shipped, unless otherwise stated in the product listing for certain industrial items. Items that cannot be cancelled or returned will be clearly stated in the product listing. To cancel, please contact us as soon as possible at support@primesourceindustrial.com. Orders that have already shipped are not eligible for cancellation. Please see our Return and Refund Policy for more details.

How can I contact you?

Our team is happy to help before, during, and after your purchase. You can reach us by phone at +1 844 401-9252 or by email at support@primesourceindustrial.com. Our mailing address is 6545 Market Avenue North, Suite 100, North Canton, OH 44721, United States. Business hours are Monday–Friday, 9:00 AM–5:00 PM EST. You can also visit our Contact Us page to send us a message directly.