FAQs

Where do you ship?

We currently ship to the contiguous United States.

Is shipping really free?

Yes. Shipping is included at no additional charge on orders shipped to the contiguous United States. Standard-size items ship by parcel carrier; large or heavy equipment ships by LTL freight and may require a scheduled delivery appointment.

How long does shipping take?

Orders are processed within 1-2 business days, with transit taking 4-8 business days — most orders arrive within 5-10 business days total. Large equipment ships via LTL freight. See our Shipping Policy for full details.

Can I return a product if I change my mind?

Yes. We offer a 30-day return window on select items. The item must be new, unused, undamaged, and in original packaging with tags attached. A 25% restocking fee applies to change-of-mind returns, and return shipping is the customer's responsibility for those returns. Defective, damaged, or incorrect items are covered by us at no cost to you. Some industrial items are non-returnable and will be clearly noted on the product page. See our full Return and Refund Policy.

What if my item arrives damaged?

Inspect your item(s) when they arrive. If the product is visibly damaged, do not accept delivery — note it on the delivery receipt, or write "suspect damage" if you can't inspect it right away. Send photos to support@primesourceindustrial.com and we will process a replacement or refund within 7 days after inspection.

Can I cancel my order?

Yes, at no charge, provided it hasn't shipped yet. Contact us as soon as possible. Once an order has shipped, follow the standard return process instead. Note that certain custom-configured or made-to-order items may not be eligible for cancellation.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Diners Club, along with Shop Pay, PayPal, Google Pay, and ACH. See our Payment Options for details.

Do your products come with a warranty?

Yes, all products carry the manufacturer's original warranty when applicable. Warranty documentation is included with the product or available upon request. See our Warranty & Damage Policy for details.

Who do I contact for support?

Email us at support@primesourceindustrial.com or call +1 844-401-9252. We're available Monday to Friday, 9 AM to 5 PM EST, and we answer within 24 hours.