Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support email at support@primesourceindustrial.com.

Once an order is placed, we start processing it. If you need to make changes, please contact us as soon as possible. While we cannot make sure the modifications are possible, we will do our best to assist you.

Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.

We currently ship to the contiguous United States.

Orders are processed within 1–2 working days. Orders placed after 5:00 PM EST will be processed the next business day.

Standard delivery takes 5–10 business days from the date of shipment. Large equipment ships via LTL freight.

Standard delivery is free.

We offer a 30-day return policy. To learn more please visit our Refund Policy page.

If you receive a damaged or defective item, please contact us immediately at support@primesourceindustrial.com with details and photos of the issue. We will work to resolve the problem promptly.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

No, you can checkout as a guest.

You can reach our support team via email at support@primesourceindustrial.com or through our contact form on the website. We aim to respond within 24 hours.